Business VOIP/Cloud Hosted Telephony

As traditional digital telephone line technology, ISDN, will begin to be withdrawn in the coming years, so established businesses which rely on them need to start to plan for their future voice communications needs. Of course, the same can be said of SMEs and start-ups which are looking for tailored telecommunications packages that meet their current requirements exactly. Given that both established enterprises and new ones require a range of reliable internet services these days, deploying a system like Genesis – which makes use of Internet Protocols for voice communications as well as a host of telephony services that are run in the cloud – makes a lot of sense.

What Is Genesis?

Essentially, Genesis does away with the need for a traditional business telephone phone system, or PBX. All of the functionality that you currently enjoy with a phone system – such as caller display, extension divert, hunt groups and do-not-disturb – can be run in the cloud. Just like using a cloud-hosted email server, for example, rather than running your own one in-house, so your telephony services can be run from elsewhere. Not only does this mean that your system is more resilient because it is not subject to any on-site problems, like power cuts, but you don’t need to maintain it. A hosted telecommunications system just works when you needed in the way that suits your organisation best.

VOIP Technology

All of this comes down to the way Genesis is able to harness the power of VOIP, the technology that uses the same networking protocols that keep smart devices talking to one another over the internet. The only difference is that VOIP runs communications for voice rather than data. From a caller’s point of view, there is no difference between a VOIP call and an ISDN one – both provide crystal clear digital communications around the globe.

Contact Us

Feel free to contact GPS Telecoms about how having all of your telephony services managed by one provider with a single point of contact can help to rationalise your telecommunications strategy for many years to come.

FREE Telecom Review

 

Headline Feature Description  Silver
Gold
Privacy Call ID Blocking Yes Yes
Block anonymous calls Yes Yes
Block anonymous divert Yes Yes
Block anonymous reject Yes Yes
Block anonymous divert to voice mail Yes Yes
Do Not Disturb DND Yes Yes
Place caller on hold Yes Yes
Call Transfer Call transfer attended Yes Yes
Call transfer unattended
Call transfer blind Yes Yes
Call Divert CD Always Yes Yes
CD Busy Yes Yes
CD No answer Yes Yes
Call Forwarding CF Always Yes Yes
CF Busy Yes Yes
CF No Answer Yes Yes
CF Sequential Yes Yes
CF Parellel Yes Yes
CF Overflow PSTN, AA, CQ, VM… Yes Yes
Headline Feature  Description Silver  Gold
 Last Caller  Last Caller       Yes  Yes
 Spoken Call History  Yes  Yes
 Call Return  Yes  Yes
 Call Redial  Yes  Yes
 Click 2 Talk  Click 2 Talk  Yes  Yes
 Clipboard Dialing  Yes  Yes
 Music on Hold  Music on Hold  Yes  Yes
 Music on hold selective  Yes  Yes
 Call Pick Up  Call Pick Up  Yes  Yes
 Group Pick Up  Yes  Yes
 Call Pick Up Directed  Yes  Yes
Call Park  Call Park  Yes  Yes
 Call Unpack Bay  Yes  Yes
Network Failure  Network Failure User  Yes  Yes
           Network Failure Company  Yes  Yes
Call Waiting  Call Waiting  Yes  Yes
Busy Lamp Field  Busy Lamp Field  Yes  Yes
 Line Monitoring  Yes  Yes

 

 Headline Feature  Description  Silver  Gold
 Event Diary  Diary to email  Yes  Yes
 Reporting & KPI  User  Yes  Yes
 Group  Yes  Yes
 Company  Yes  Yes
 Call history  Calls made  Yes  Yes
 Calls recieved  Yes  Yes
 Calls missed  Yes  Yes
 Call search  Yes  Yes
 Time based routing  Time based routing  Yes  Yes
 Multiple calendar/schedule  Yes  Yes
 Call management planner  Yes  Yes
Call Barring policies User Yes Yes
Company Yes Yes
CLI Presentation policies CLI selection on outbound calls Yes Yes
3 way call 3 way call Yes Yes
Call Queues Call Queueing No Yes
 Headline Feature          Description          Silver Gold
      Call Divert         Divert to no answer        Yes       Yes
 Divert on busy  Yes  Yes
 Divert always  Yes  Yes
 Voicemail  User  Yes  Yes
 Group  Yes  Yes
 VM to email  Yes  Yes
 Directed VM  Yes  Yes
 VM to SMS  Yes  Yes
 Fax  Fax to email  Yes  Yes
 Hunt Group  HG Pick Up  Yes  Yes
 HG Forwarding  Yes  Yes
 HG Reporting Yes Yes
HG Sequential Yes Yes
HG Simultaneous Yes Yes
Address Book User Yes Yes
Shared Yes Yes
Company Yes Yes
LDAP Company Directory Yes Yes

 

 Headline Feature  Description  Silver  Gold
 Call Recording  Call recording  No  Yes
 Auto Attendant  Auto Attendant  No  Yes
 Phone Buddy  Presence and Pop Up Screen  Yes  Yes
 Presence status and away when idle  Yes  Yes
 Directory with company, private and external contacts  Yes  Yes
 IM Service  Yes  Yes
 Calls and Presence+  Yes  Yes
 SMS  Yes  Yes
 Send alerts to your contacts  Yes  Yes
 Email  Yes  Yes
 Call Divert  Yes  Yes
Call Forward Yes Yes
Web portal access Yes Yes
Call history Yes Yes
Click to talk Yes Yes
Clipboard call Yes Yes
VM retrieval and playback, Callback Yes Yes
Faxes Yes Yes
Call recording retrieval, download and storage No Yes
Clipboard dialing Yes Yes
Click to dial Yes Yes
Skype for business Yes Yes
CTI Intergrations, Salesforce, Sage Act, Outlook Yes Yes
 Headline Feature Description Silver Gold
 Phone Buddy Toolbar  Yes  Yes
 Phone Buddy Enhanced  Presence based integration across devices  TBC  TBC
 Diagnostic  Phone Status  Yes  Yes
 System Diagnostic  Yes  Yes
 Miscellaneous  Pin Protected Outbound Dialling  Yes  Yes
 Outbound calling using alias  Yes  Yes
 Broadcast call (Yealink)  Yes  Yes
 Broadcast call (Cisco)  Yes  Yes
 Web-portal access  User  Yes  Yes
Yes Administrator Yes
Wallboards Call Overview  Optional  Optional
Inbound calls
Outbound calls
Agents inbound calls
Queued Calls
Softphone PC, Mobile app Optional Optional
Video Call Polycom, Yealink, Bria (check for supported handsets) No Yes
Conference Bridge Conferencing Facility Optional Optional