Business Telephone Numbers & Inbound Call Routing

GPS Inbound: Geographic & Non-Geographic Phone Numbers With Virtual Phone System Features

What is it?

GPS Inbound is the most powerful hosted inbound call routing service in the market. It delivers a wide range of telephone system functions without you having to invest in expensive systems.

GPS Inbound is completely flexible and scaleable so whether you are a call centre or a one man band, we have a series of solutions just for you. As the functionality of many of the services covers all aspects of business we do not restrict your access to services, you are free to configure the system, to meet your exact requirements. Giving our users control over their own calls.

What does it do?

Our platform has been developed to give complete inbound call functionality no matter what the size of your business. Every part of GPS Inbound has been carefully structured to fit all inbound requirements. Whether it be simple call routing plans up to the most complicated call centers requiring calls to be routed over multiple sites, via time of the day, call percentage splits, call queuing with music on hold or forwarding calls to voicemail options. Every service is completely configurable by you, allowing you to record your own personal greetings and hold announcements. This is the first system allowing you to take control of your own system without paying someone to look after and maintain it.

GPS Inbound is also the only system on the market whereby all inbound calls can be recorded and logged, with all the recording and call log reports stored at network level and hosted on your portal.

How do you use it?

GPS Inbound puts you in complete control of your own inbound telephony. Configuring and maintaining couldn’t be easier via our secure web portal; all you need is a PC with internet access. Each user has a secure encrypted login and password, administrators can also setup sub accounts allowing restructured users to only maintain what they need to.

Auto Attendant

Create a business class phone system with extensions for your employees and departments. Welcome your callers with a custom IVR auto attendant: “Welcome to My Company. Push 1 for Sales, 2 for Service, 3 for Company Directory…”

Call Centre

Service allows a multi-layered menu system using call recording, hunt groups, queuing and ratio plans, all the flexibility of auto attendant but on a much larger scale, music on hold or company promotions and announcements that you control.

Call Recording with Queue

Service allows you to record all of your inbound calls with the added feature of a queue system.

A recording of your calls are stored in your Web-based account. You’ll see who called, the phone number, and the date, time, length and the result of the transaction. You can search for a call you received a year ago.

Follow Me / Find Me

Service allows your calls to be diverted between multiple destinations; the system will try and locate you whether at home, in the office or on your mobile.

One to Many with Whisper

Service allows a call to be routed to multiple destinations that plays with a whisper message.

One to One with Queue

Service allows you to set up One to One with the added feature of a call queuing system.

Outgoing Record

Service allows you to record all, or segments, of your outgoing calls.

Time of Day

Service allows your calls to be diverted depending on the time of day, and day of the week.

Time of Day with Queue

Service allows you to set up Time of Day with the added feature of a queue system.

Time of Day Record & Queue

Service combines the features of Time of Day and Call Recording with a queue system.

Auto Attendant with Queue

The functionality of Auto Attendant with the added benefit of a call queuing system, the queue feature for no extra cost allows you to queue up to 1000 calls in one go.

Call Recording

Service allows you to record all, or segments, of your inbound calls.

A recording of your calls are stored in your Web-Based account. You’ll see who called, the phone number, and the date, time, length and result of the transaction. You can search for a call you received a year ago. Help you with training and marketing improvements.

Fax to Email

Receive faxes by as a .PDF file to your email address. In addition, you will receive a second number as a dedicated fax number at no extra cost.

One to Many

Service allows a call to be routed to multiple destinations.

One to One

Service allows a call to be routed simply to a single destination.

One to One with Whisper

Service allows you to set up One to One with the added feature of a whisper to the call recipient.

Ratio Divert Plan

Service allows you to call to be diverted depending on the ratio set between multiple destinations. Allowing you to have full control over call routing and staffing requirements.

Time of Day with Hunt group

Service allows calls to be diverted to multiple destinations with time of day options.

Time of Day with Record

Service combines the features of Time of Day and Call Recording.

Voice to Email

Service allows you to capture audio and DTMF input from callers and deliver directly to an email account.

What’s best for you?

0800

Ideal for :

  • Lead Generation and new business acquisitions
  • Mass marketing and advertising campaigns
  • Customer care & complaint handling

0800 numbers remove all barriers to customers contacting you, attracting three times as many calls as standard geographic numbers as its a free call.

03

Ideal for :

  • Customer care & complaint handling
  • Standard business calls
  • Generating sales leads

Low cost for number owners, callers also benefit from calls being charged at standard 01/02 rates.

01/02 Geographic

Ideal for :

  • Representing a local presence from another area
  • Generating sales leads
  • Customer care & complaint handling

Enable organisations to advertise a local presence in multiple areas, callers also benefit from calls being charged at standard 01/02 rates