IT Support Apprentice

Position – IT Support Apprentice

Do you have a passion for IT? Would you like to work with a fast growing employer who can provide excellent training and career prospects? If you think you’ve got what it takes to help drive a business forward and are excited by the opportunity of a challenging and rewarding career, then please apply now!

Apprenticeship summary

This is a fantastic opportunity to work for a busy telecoms company in Runcorn. You will need to have a genuine interest in IT and Telecoms services such as Broadband and Cloud technology. In return you will receive full on the job training and gain a Level 3 Infrastructure Technician qualification. You will be working in a demanding environment and you will provide high levels of technical expertise for network and server support along with associated technologies.

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This exciting, varied role will include the following:

  • General maintenance of the company’s internal systems
  • PC (Windows 7 through 10)
  • Server (Windows 12)
  • Network
  • Printers
  • Troubleshooting of computer, IP Phones, software and network issues, both the hardware and software
  • Dealing with issues presented on a day to day basis via phone and face to face
  • Desktop setup for new starters
  • Diagnosis of customer system problems
  • Router configurations
  • Updating CRM when dealing with customers and any interactions
  • Ad-hoc work required by the business
  • On behalf of IT take ownership of calls, chasing up progress and provide regular updates to internal and external customers
  • Update asset lists, run reports, maintain asset management etc

Annual wage

Working week
Monday to Friday 9.00am – 5.30pm
Total hours per week: 37.50

Expected duration
15 months

Possible start date
18 Jan 2019

Date posted
12 Dec 2018

0 miles

Apprenticeship level
Advanced Level Apprenticeship

Reference number

1 available

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