Recruitment

Founded in 2005 GPS Telecom is a fast growing, independent unified communications provider based in Cheshire, but with a national presence.

Our core values reflect a commitment to ensuring diversity into all of our activities.

We aim to provide an inclusive, welcoming place to work regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race religion, sex or sexual orientation.

We always want to hear from talented people with the right attitude. If you think you have the skills and determination to succeed, then email a covering letter and your CV to [email protected] and we’ll be in touch.

Careers

Business Development Manager

ICT System Architect

Telecoms Engineer

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Business Development Manager

This is a fantastic opportunity for an experienced business development professional to be part of a successful, forward-thinking telecoms company in the North West.

You will have a proven B2B solution-selling track record. In return you will receive a good basic salary and excellent uncapped commission with a realistic OTE of £40K+.

To be successful in this role, you will be a target-driven sales professional with the ability to detect, drive and deliver new telecom’s opportunities to the company.

You should be able to naturally demonstrate determination and motivation when negotiating and building rapport with internal and external contacts.

Your role will involve uncovering and acquiring telecommunications’ business from SME customers and corporate sectors.

Key Responsibilities:

  • Work closely with prospects to identify business opportunities for telecoms services
  • Prospecting by self-driven lead generation activities
  • To promote and demonstrate the effectiveness of a cloud based and mobile telecoms services on off-site customer meetings
  • Work with prospects to detect and close opportunities professionally and effectively
  • Provide accurate reporting and manage an effective pipeline of opportunities

 

Skills and Experience Required:

  • Proven B2B solution – selling track record of providing Telecoms/Hosted VoIP/Cloud – based services.
  • Proven track record of growing new business revenues within existing and new opportunities.
  • Ability to uncover and build an accurate sales pipeline
  • Able to develop and deliver proposals, technical design documents and tender documents.
  • Good IT skills and able to work with a CRM database.
  • Knowledge of cloud based solutions and mobile network services.
  • Must be a self starter with polished business acumen and ability to build a wide and effective network

 

Personal Qualities:

  • Determined and motivated
  • Enthusiastic
  • Reliable and sociable
  • Team worker
  • Target and achievement motivated
  • Confident in using one’s own initiative
  • Able to perform efficiently under pressure

 

Benefits:

  • Salary: TBC with uncapped commission structure
  • Free parking onsite at Head Office
  • Ongoing support
  • Car allowance
  • Many more benefits

Position - ICT System Architect

At GPS Telecom we are looking to employ an ICT System Architect to join our growing business. The role will be based within the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56).

Working as part of our Service Delivery Team providing 1st, 2nd and 3rd level end user support (internal users and external customers) plus system support on the portfolio of all technical solutions we provide. The successful candidate will be responsible for the design and delivery of end to end solutions, using a variety of Microsoft cloud, connectivity & telephony as well as Bespoke/Integration.

A great package on offer with a salary of up to GBP £30,000pa for the right person.

Job Purpose:

  • To provide 1st, 2nd and 3rd level end user and system support on the portfolio of all technical solutions provided to the internal users base and all supported clients. The communication with the users needing support will be either direct, remote access, e-mail or by the telephone.
  • The post will require close daily contact with the other members of the team for guidance, upskilling and development.
  • Install and configure network switches, routers and firewalls
  • Set up & support clients with applications such as Office 365
  • Install and administrate servers, laptops and PCs including operating systems and applications
  • Configure and administrate of the Network Attached Storage (NAS) data appliances
  • Perform system backups and recovery
  • Configure and maintain the company’s network and server infrastructure operating systems to comply with corporate polices.
  • Implementation and adherence to policies and best practice relating to; technology design and architecture, software configuration & release management, software testing/quality control/security & Compliance, technical
  • Provide support in Project Management and delivery from a solution design, peer review & client liaison perspective. Resolving technical problems as they arise
  • Supporting Sales Consultants. Creating proposals and quotations. Pre-Sales activities for Bespoke & Integration Practice.

 

Assist in developing both internal and our client’s IT policies and directives:

  • Maintaining the security and integrity of the company’s IT systems
  • Maintain accurate departmental / client records, including hardware assets and software licenses
  • Ensure that software license terms are not breached.

 

Experience & proven hands-on knowledge:

  • Managing end users (includes MACD; move, add, change & delete) with local PC configurations within a Microsoft Active Directory framework
  • Setting up and configure all types of desktop end-user equipment and keep the asset management database up to date. Understand the setup and maintenance of network cabling and rack design in the office. Have some knowledge of the connectivity of switches and routers (for troubleshoot purpose)
  • Virtualisation software (Hyper-V) – using/managing VMs
  • Enterprise server operating systems (OS) (Windows Server 2012R2& Linux)
  • MS Exchange 2013 upwards. Office 365
  • NAS – monitoring and storage assignments
  • Network design and implementation.

 

Qualities and Skills Required:

  • Excellent written and spoken English
  • Architect design
  • Commercial awareness
  • Cloud Technology, Microsoft 365, Hosted Telephony & Connectivity
  • Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). ‘Change, Incident & Problem management’
  • Highly focused on attention to detail and quality orientation
  • Creative and lateral thinking, idea generating for process improvement and able to implement
  • Ability to work on multiple tasks in isolation and within a team
  • Highly resilient, remaining calm and stable under pressure
  • Excellent communication and interpersonal skills
  • A positive and proactive attitude
  • A flexible approach and enthusiastic manner
  • Desirable qualifications (non-essential): Microsoft: MCSA/MCSE, Cisco: CCNA/CCNP
  • Willing and able to travel to other locations when required
  • Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers.
  • Imaging solutions similar to WDS/MDT, SCCM, Ghost or Altiris
  • Understanding of ITIL processes preferred & v3 certifications a major plus

 

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Position - Telecoms Engineer

Telecoms Engineer

Working as part of the technology team providing 1st, 2nd, and 3rd level end-user support (internal and external users). Supporting the extensive portfolio of technical solutions provided by the company.

The ideal person will be highly resilient and able to remain calm and efficient under pressure and have excellent interpersonal skills in order to provide support for our internal and external customers. Duties will also include investigating, troubleshooting & resolving technical support issues, plus working directly with the Technical Director in order to assist in the up-skilling capabilities of the current team members to expand the support services of the company’s current ICT infrastructure.

Job Purpose:

Supporting the portfolio of all technical solutions provided to our internal and external customers. Communicating with our customers by remote access including e-mail, a ticketing system or by telephone.

Working with team members, including technicians and advisers, in order to ensure team objectives are being met and supporting the sales team by offering technical services to support the sales team in achieving their sales goals.

Deliver exemplary customer service, including, maintaining customer relationships, resolving customer care issues quickly and professionally.

Provisioning a section of products for existing and new customers including but not limited to:

  • Leased line, fixed, and broadband solutions.
  • Routers including DrayTek, Cisco, Viprinet, D-Link, and Cradlepoint.
  • Creating and maintaining user accounts across multiple platforms.
  • Configuring software solutions and deployment
  • The provisioning of both mobile and fixed-line technologies.
  • Visiting client sites in order to install technical solutions, including programming of cloud-based communications’ platforms and application software, at the customer premises and remotely.
  • Internal and external cabling installation, termination, and testing.
  • Working on the service desk, assisting the Service Manager with provisioning, engineering and software related faults.
  • Be part of the ‘on-call’ rota supporting customers outside of normal working hours.

The ideal candidate will be:

  • Highly resilient and patient.
  • Able to remain calm and stable under pressure.
  • Excellent interpersonal skills to provide support for our internal and external customers.
  • Have experience with applications / equipment investigating troubleshooting & resolving issues.
  • Assist in upskilling of current team members.
  • Capable of developing further enhancements in order to support an expanding ICT product portfolio for our clients.

Qualities and Skills Required:

  • Excellent written and spoken English.
  • Good administration, planning, and organisational skills (able to work to deadlines and prioritise own workload).
  • Change, incident & problem management.
  • Highly focused with excellent attention to detail and quality and service led attitude
  • Creative and lateral thinker, able to generate process improvement and implementation.
  • Ability to work on multiple tasks in isolation and within a team.
  • A positive and proactive attitude.
  • Dynamic and confident and acts as a source of inspiration for the team.
  • Excellent computer literacy.
  • Extremely efficient, result-driven, and goal-oriented.
  • Able to build a strong rapport with customers.
  • Strong customer service skills.
  • A good listener possessing excellent client empathy skills.

Experience & proven hands-on knowledge:

  • Managing / provisioning (includes MACD; move, add, change & delete) various technologies and software.
  • Working with a variety of hardware and software technologies and configurations.
  • Configuring and fault finding.
  • Working within a service desk environment recording faults and managing clients’ expectations.
  • Knowledge and experience of installing and testing of cat 5/6 cabling.
  • You must also have a keen appetite for learning and working in a technical / engineering environment.
  • A ‘can do’ attitude is essential and practical competence is a necessity.
  • You must have strong communication skills both written and verbal.
  • A self-starter able to work autonomously and in a team.
  • Knowledge and experience in deploying and installing cloud-based communication systems.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits: On-site parking

COVID-19 considerations: Following Government COVID-19 guidelines.

Work remotely: No

Position - IT Support and Provisioning Apprentice

Do you have a passion for IT? Would you like to work with a fast growing employer who can provide excellent training and career prospects? If you think you’ve got what it takes to help drive a business forward and are excited by the opportunity of a challenging and rewarding career, then please apply now!

Apprenticeship Summary

This is a fantastic opportunity to work for a busy telecoms company in Runcorn. You will need to have a genuine interest in IT and Telecoms services such as Broadband and Cloud technology, in return you will receive full on the job training and gain a Level 3 Infrastructure Technician qualification.

You will be working in a demanding environment and you will provide high levels of technical expertise for network and server support along with associated technologies.

In this exciting, varied role you will be:

Responsible for the provision of new services including changes to any existing customers fixed line and data services.

  • Dealing with issues presented on a day to day basis via phone and face-to-face
  • Diagnosis of customer system problems
  • Router configurations
  • Updating the CRM when dealing with customers and any interactions
  • Ad hoc work required by the business
  • Help to maintain stock and equipment, assigning these out to jobs, Support and fault resolution of fixed line and data services
  • Ensure your line manager is updated daily with progress of any given work and customer issues
  • Provisioning and support of both hosted and non-hosted telephony systems
  • Responsible for day to day dealings with customers over the phone
  • Some travel may be required to clients premises where you will be accompanied by a senior technician
Annual wage

£10,000.00

Working week

Monday to Friday 9am – 5.30pm. Total hours per week: 37.50

Expected duration

15 months

Distance

0 miles

Apprenticeship level

Advanced Level Apprenticeship

Reference number

VAC001484092

Reference number

1 available

Position - ICT Systems’ Support Engineer

As a leading telecommunications company, we are looking to expand the IT team by recruiting an ICT System Support engineer to join the business. The role will be based at our prestigious head office near Runcorn (less than 1 minute off junction 12 M56).

This role will include working as part of the services/engineering team providing 1st, 2nd and 3rd level client support, to include both internal company users and external clients. Potentially including remote international customer support and also supporting the company’s entire service solutions’ portfolio.

The ideal person will be highly resilient, able to remain calm and cool under pressure and have excellent interpersonal skills and possess the tenacity and natural inquisitiveness and technical skills in order to troubleshoot & resolve critical ICT service issues. There will be a certain amount of upskilling needed for current team members plus the ability to work closely with the Director of Technology; developing further capabilities to support an expanding ICT service offering.

Great package on offer with a salary of £25,000 + per annum for the right person, depending on experience. 

Job Purpose:
  • To provide 1st, 2nd and 3rd level client user and system support within the portfolio of all technical and ICT solutions. The method of communication required will typically be remote access including remote system access, e-mail and by the telephone.
  • The post will require close daily contact with the other members of the team for guidance, upskilling and development.
  • Installation and configuration of network switches, routers and security firewalls
  • Set up & support clients with applications such as Office 365
  • Install and administrate servers, laptops and PCs including the operating systems and
    applications.
  • Implement and administer the Network Attached Storage (NAS) data appliances
  • Install and configure operating systems and applications
  • Perform system backups and recovery
  • Develop and document installation configuration procedures and network topologies
  • Apply software security patches and upgrades
  • Maintain and design where applicable, the company’s network and server infrastructure and
    operating systems necessary to comply with corporate polices
Assist in developing both internal external clients’ IT policies and directives:
  • Maintaining the security and integrity of the company’s IT systems
  • Maintain accurate departmental / client records, including hardware assets and software
    licences
  • Ensure that software license terms are not breached
Experience & proven ‘hands-on’ knowledge:
  • Managing end-users (includes MACD; move, add, change & delete) with local PC configurations
    within a Microsoft Active Directory framework
  • Setting up and configure all types of desktop end-user equipment and keep the asset
    management database up to date.
  • Understand the setup and maintenance of network cabling and rack design in the office. Have
    some knowledge of the connectivity of switches and routers (for troubleshooting purpose)
  • Virtualisation software (Hyper-V) – using/managing VMs
  • Enterprise server operating systems (OS) (Windows Server 2012R2& Linux)
  • MS Exchange 2013 upwards. Office 365
  • NAS – monitoring and storage assignments
Qualities and Skills Required:
  • Excellent written and spoken English
  • Good administration, planning and organisational skills (working to deadlines and prioritise
    one’s own workload).
  • ‘Change, incident & problem management’
  • Highly focused with a first-class attitude to attention to detail and quality
  • Creative and lateral thinking, in order to deliver ideas generating process improvement and
    implementation efficiencies
  • Ability to work on multiple tasks in isolation and within a team
  • Highly resilient, remaining calm and stable under pressure
  • Excellent communication and interpersonal skills
  • A positive and proactive attitude
  • A flexible approach, enthusiastic manner and demeanour
  • Desirable qualifications (ideally): Microsoft: MCSA/MCSE, Cisco: CCNA/CCNP
  • Willing and able to travel to multiple geographic locations when required
  • Be the ‘caretaker’ of business processes relating to Office 365 and possess the ability to creatively develop potential external applications.
  • Manage an audit all processes for the Office 365 ecosystem for both internal and external
    customers.
  • Imaging solutions similar to WDS/MDT, SCCM, Ghost or Altiris
  • Understanding of ITIL processes preferred & v3 certifications a major plus
About the Benefits:
  • Salary from £25,000 per annum for the right person, depending on experience.
  • 28 days holidays (including bank holidays)
  • Free parking
  • Monday to Friday – Full time hours of 37.5 per week
  • Training and personal development and career expansion opportunities