Recruitment

Founded in 2005 GPS Telecom is a fast growing, independent unified communications provider based in Cheshire, but with a national presence.

Our core values reflect a commitment to ensuring diversity into all of our activities.

We aim to provide an inclusive, welcoming place to work regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race religion, sex or sexual orientation.

We always want to hear from talented people with the right attitude. If you think you have the skills and determination to succeed, then email a covering letter and your CV to [email protected] and we’ll be in touch.

Careers

ICT System Architect

Provisioning Engineer

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Position - ICT System Architect

As a leading telecommunication company, we are looking to expand our IT team by recruiting an ICT System Architect to join the business. The role will be based within the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56).

Working as part of the Service Management team providing 1st, 2nd and 3rd level end user support (internal users and external customers) plus system support on the portfolio of all technical solutions we provide across multiply countries and offices.

Design and deliver of end to end solutions, using a variety of Microsoft cloud, connectivity & telephony as well as Bespoke/Integration

The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal and external end users and applications investigating troubleshooting & resolving issues, assist in upskilling current team members plus work with our Director of Technology developing further capabilities to support an expanding ICT offering to customers.

Great package on offer with a salary of up to GBP £30,000pa for the right person.

Job Purpose:

  • To provide 1st, 2nd and 3rd Level end user and system support on the portfolio of all technical solutions provided to the internal user’s base and all supported clients. The communication with the users needing support will be either direct, remote access, e-mail or by the telephone.
  • The post will require close daily contact with the other members of the team for guidance, upskilling and development.
  • Install and configure network switches, routers and firewalls
  • Set up & Support clients with applications such as Office 365.
  • Install and administrate servers, laptops and PCs including operating systems and applications.
  • Configure and administrate of the Network Attached Storage (NAS) data appliances.
  • Perform system backups and recovery.
  • Configure and maintain the company’s network and server infrastructure operating systems to comply with corporate polices.
  • Implementation and adherence to policies and best practice relating to; Technology design and architecture, Software configuration & release management, Software testing/Quality control/Security & Compliance, Technical.
  • Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise.
  • Supporting Sales Consultants. Creating proposals and quotations. Pre-Sales activities for Bespoke & Integration Practice.

 

Assist in developing both internal and our client’s IT policies and directives:

  • Maintaining the security and integrity of the company’s IT systems

Position - Provisioning Engineer

As a leading telecommunication company, we are looking to expand our IT team by recruiting a Provisioning Engineer to join the business. The role will be based within the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56).

Working as part of the service/engineering team providing 1st, 2nd and 3rd level end user support (internal users and external customers) plus system support on the portfolio of all technical solutions we provide across multiply countries and offices.

The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal and external end users and applications investigating troubleshooting & resolving issues, assist in upskilling current team members plus working with our Director of Technology developing further capabilities to support an expanding ICT offering to customers.

Great package on offer with a salary of up to GBP £22,000 pa for the right person.

Job Purpose:

To provide 1st, 2nd and 3rd Level end user and system support on the portfolio of all technical solutions provided to the internal user’s base and all supported clients. The communication with the users needing support will be either direct, remote access, e-mail or by the telephone.

  • Working with team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Offers exemplary customer service, including maintaining customer relationships, taking care of any customer concerns or complaints quickly and professionally
  • Provisioning a section of GPS products for existing and new customers including but not limited to:
  • Leased, Fixed and broadband solutions
  • Routers including Draytek, cisco, viprinet, D-link and cradle point.
  • Creating and maintaining user accounts across multiply platforms.
  • Configuring software solutions.
  • Provisioning both mobile and fixed line technologies.
  • Going customers sites to install technical solutions.
  • Working on the service desk, assisting the Service Manager with Provisioning, Engineering and Software related faults.
  • Be part of the on call rota supporting customers out side of normal working hours.

 

The Ideal Candidate

  • Highly resilient and patient
  • Able to remain calm and stable under pressure
  • Excellent interpersonal skills to provide support for our internal and external end users.
  • Experience with applications\equipment investigating troubleshooting & resolving issues
  • Assist in upskilling current team members plus work with our Director of Technology.
  • Developing further capabilities to support an expanding ICT offering to customers.

 

Qualities and Skills Required:

  • Excellent written and spoken English
  • Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). ‘Change, Incident & Problem management
  • Highly focused on attention to detail and quality orientation
  • Creative and lateral thinking, idea generating for process improvement and able to implement
  • Ability to work on multiple tasks in isolation and within a team
  • Highly resilient, remaining calm and stable under pressure
  • A positive and proactive attitude
  • Provide support for end users. Investigate, understand, troubleshoot & resolve issues
  • A flexible approach and enthusiastic manner

 

Willing and able to travel to other locations when required

  • Dynamic and confident; acts as a source of inspiration for the team
  • Excellent computer literacy
  • Be able to micromanage various tasks
  • Ability to work under pressure and stress
  • Extremely efficient, result driven and goal oriented
  • Able to build a strong rapport with customers
  • Organised, efficient, and results-driven
  • Strong customer service skills

 

Experience & proven hands-on knowledge:

  • Managing/provisioning (includes MACD; move, add, change & delete) various different technologies and software.
  • Working with a variety of hardware and software technologies.
  • Configuring and fault finding.
  • Working with in a service desk environment recording faults and managing customers’ expectations.

 

COVID-19 considerations:
Full Covid-19 Site Safety in place including track and trace system. 

Position - IT Support and Provisioning Apprentice

Do you have a passion for IT? Would you like to work with a fast growing employer who can provide excellent training and career prospects? If you think you’ve got what it takes to help drive a business forward and are excited by the opportunity of a challenging and rewarding career, then please apply now!

Apprenticeship Summary

This is a fantastic opportunity to work for a busy telecoms company in Runcorn. You will need to have a genuine interest in IT and Telecoms services such as Broadband and Cloud technology, in return you will receive full on the job training and gain a Level 3 Infrastructure Technician qualification.

You will be working in a demanding environment and you will provide high levels of technical expertise for network and server support along with associated technologies.

In this exciting, varied role you will be:

Responsible for the provision of new services including changes to any existing customers fixed line and data services.

  • Dealing with issues presented on a day to day basis via phone and face-to-face
  • Diagnosis of customer system problems
  • Router configurations
  • Updating the CRM when dealing with customers and any interactions
  • Ad hoc work required by the business
  • Help to maintain stock and equipment, assigning these out to jobs, Support and fault resolution of fixed line and data services
  • Ensure your line manager is updated daily with progress of any given work and customer issues
  • Provisioning and support of both hosted and non-hosted telephony systems
  • Responsible for day to day dealings with customers over the phone
  • Some travel may be required to clients premises where you will be accompanied by a senior technician
Annual wage

£10,000.00

Working week

Monday to Friday 9am – 5.30pm. Total hours per week: 37.50

Expected duration

15 months

Distance

0 miles

Apprenticeship level

Advanced Level Apprenticeship

Reference number

VAC001484092

Reference number

1 available

Position - ICT Systems’ Support Engineer

As a leading telecommunications company, we are looking to expand the IT team by recruiting an ICT System Support engineer to join the business. The role will be based at our prestigious head office near Runcorn (less than 1 minute off junction 12 M56).

This role will include working as part of the services/engineering team providing 1st, 2nd and 3rd level client support, to include both internal company users and external clients. Potentially including remote international customer support and also supporting the company’s entire service solutions’ portfolio.

The ideal person will be highly resilient, able to remain calm and cool under pressure and have excellent interpersonal skills and possess the tenacity and natural inquisitiveness and technical skills in order to troubleshoot & resolve critical ICT service issues. There will be a certain amount of upskilling needed for current team members plus the ability to work closely with the Director of Technology; developing further capabilities to support an expanding ICT service offering.

Great package on offer with a salary of £25,000 + per annum for the right person, depending on experience. 

Job Purpose:
  • To provide 1st, 2nd and 3rd level client user and system support within the portfolio of all technical and ICT solutions. The method of communication required will typically be remote access including remote system access, e-mail and by the telephone.
  • The post will require close daily contact with the other members of the team for guidance, upskilling and development.
  • Installation and configuration of network switches, routers and security firewalls
  • Set up & support clients with applications such as Office 365
  • Install and administrate servers, laptops and PCs including the operating systems and
    applications.
  • Implement and administer the Network Attached Storage (NAS) data appliances
  • Install and configure operating systems and applications
  • Perform system backups and recovery
  • Develop and document installation configuration procedures and network topologies
  • Apply software security patches and upgrades
  • Maintain and design where applicable, the company’s network and server infrastructure and
    operating systems necessary to comply with corporate polices
Assist in developing both internal external clients’ IT policies and directives:
  • Maintaining the security and integrity of the company’s IT systems
  • Maintain accurate departmental / client records, including hardware assets and software
    licences
  • Ensure that software license terms are not breached
Experience & proven ‘hands-on’ knowledge:
  • Managing end-users (includes MACD; move, add, change & delete) with local PC configurations
    within a Microsoft Active Directory framework
  • Setting up and configure all types of desktop end-user equipment and keep the asset
    management database up to date.
  • Understand the setup and maintenance of network cabling and rack design in the office. Have
    some knowledge of the connectivity of switches and routers (for troubleshooting purpose)
  • Virtualisation software (Hyper-V) – using/managing VMs
  • Enterprise server operating systems (OS) (Windows Server 2012R2& Linux)
  • MS Exchange 2013 upwards. Office 365
  • NAS – monitoring and storage assignments
Qualities and Skills Required:
  • Excellent written and spoken English
  • Good administration, planning and organisational skills (working to deadlines and prioritise
    one’s own workload).
  • ‘Change, incident & problem management’
  • Highly focused with a first-class attitude to attention to detail and quality
  • Creative and lateral thinking, in order to deliver ideas generating process improvement and
    implementation efficiencies
  • Ability to work on multiple tasks in isolation and within a team
  • Highly resilient, remaining calm and stable under pressure
  • Excellent communication and interpersonal skills
  • A positive and proactive attitude
  • A flexible approach, enthusiastic manner and demeanour
  • Desirable qualifications (ideally): Microsoft: MCSA/MCSE, Cisco: CCNA/CCNP
  • Willing and able to travel to multiple geographic locations when required
  • Be the ‘caretaker’ of business processes relating to Office 365 and possess the ability to creatively develop potential external applications.
  • Manage an audit all processes for the Office 365 ecosystem for both internal and external
    customers.
  • Imaging solutions similar to WDS/MDT, SCCM, Ghost or Altiris
  • Understanding of ITIL processes preferred & v3 certifications a major plus
About the Benefits:
  • Salary from £25,000 per annum for the right person, depending on experience.
  • 28 days holidays (including bank holidays)
  • Free parking
  • Monday to Friday – Full time hours of 37.5 per week
  • Training and personal development and career expansion opportunities